For the purposes of the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, RENT A CAR LAS ROSAS S.L. informs the User of the existence of an automated personal data file created with the data obtained on the Portal by and for RENT A CAR LAS ROSAS S.L. and under your responsibility, for the purpose of information and marketing of the products offered on the Portal, as well as carrying out promotional and advertising activities that may be of interest to you, to expand and improve our products, adapting our offers to your preferences or needs and to allow personalized navigation.
The user expressly accepts the inclusion of the data collected while browsing the Portal, or provided by completing any form, as well as those derived from the commercial relationship and/or delivery of the purchased products, in the automated data file of personal nature referred to in the first section. During the data collection process, the User will be informed of the mandatory or non-compulsory nature of collecting such data for the delivery of the Products, except for placing orders in which case RENT A CAR LAS ROSAS S.L. informs the User from this moment that it will not be considered voluntary, so its inclusion will be necessary for the formalization of the purchase order, providing the data related to the identity, address and credit card number to make the payment, to be these data necessary for the formalization and conclusion of the sale.
The User may exercise, with respect to the data collected in the manner provided in the previous section, the rights recognized in Organic Law 15/1999, and in particular the rights of access, rectification or cancellation of data and opposition, if pertinent, as well as the revocation of consent for the transfer of your data. The rights referred to in the previous paragraph may be exercised by the User, by means of a written and signed request addressed to the following address: Avd.Malpais 51 Piedra Hincada 38687 Guia de Isora.Tenerife – Spain, or by sending an email to the address info@rentacarlasrosas.com
By accepting these conditions, the User expressly consents to the transfer or communication of the data included in the file referred to in section 4.1, to the companies of the RENT A CAR LAS ROSAS S.L. group. whether or not they are located in Spanish territory, and even in the latter case to companies that may be subject to a non-protection regime that is not comparable to that provided by Spanish law, and in order for these companies to process their data of a personal nature to send you offers and advertising messages.
RENT A CAR LAS ROSAS S.L. undertakes, in the use of the data included in the file, to respect their confidentiality and to use them in accordance with the purpose of the file, as well as to comply with their obligation to save them and to adopt all measures to avoid alteration, loss, unauthorized treatment or access, in accordance with the provisions of the Regulation on Security Measures for automated files containing personal data, approved by Royal Decree 994/1999, of July 11.
1.1 These general contracting conditions, together with the particular conditions that may be established, will expressly regulate the relations arising between RENT A CAR LAS ROSAS S.L., with address at Edif. Vigilia Park, 41 Carretera general, 58 38683 Puerto Santiago, Tenerife and with CIF B 38424784 and third parties (hereinafter “Users”) who use the Internet portal www.rentacarlasrosas.com (hereinafter the “Portal”), as well as third parties who contract the products offered through it.
RENT A CAR LAS ROSAS S.L. reserves, at all times, the right to unilaterally modify, without prior notice, and at any time the presentation and configuration of the Portal.
1.2 These General Conditions have been prepared in accordance with the provisions of Law 7/1998 on General Contract Conditions, Royal Decree 1906/1999, which regulates telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998, Law 26/1984 General for the Defense of Consumers and Users, Law 7/1996 on the Regulation of Retail Trade, Royal Decree-Law 14/1999 regulating Electronic Signatures and as many legal provisions as may be of application.
1.3 By using the RENT A CAR LAS ROSAS S.L. Portal, you acquire the status of User. Both the visit and the use and/or acquisition of any of the Portal products imply acceptance as a User, without reservations of any kind, to each and every one of the General Conditions, as well as, where appropriate, to the Particular Conditions. that, where appropriate, govern the acquisition.
1.4 RENT A CAR LAS ROSAS S.L. may, at any time and without prior notice, modify these General Conditions, by publishing said modifications on the Portal so that they can be known by Users always before visiting the Portal or acquiring any goods offered. In the portal.
- Products offered. purchase system
2.1 The products offered on the Portal, together with their characteristics and prices, will appear on the screen.
Likewise, the costs of shipping the products to the User’s address will appear on the screen, which will always be paid by the buyer. The prices indicated on the screen are in euros and include the LOCAL TAX. and any other tax that is applicable and is in force.
The offers will be properly displayed on the screen. RENT A CAR LAS ROSAS S.L. reserves the right to decide, at any time, the products that are contained and offered to Users through the Portal. In this way, RENT A CAR LAS ROSAS S.L. may at any time add new products to those included in the Portal, it being understood, unless otherwise provided, that such new products will be governed by the provisions of the General Conditions in force at that time.
Likewise, RENT A CAR LAS ROSAS S.L. reserves the right to stop providing access, at any time and without prior notice, to any of the products offered on the Portal.
2.2. For the acquisition of the products offered on the Portal, RENT A CAR LAS ROSAS S.L. will request Users to proceed to register, for which said Users, who must be over eighteen (18) years of age, must complete the instructions that appear on the screen and that will require executing the following instructions:
– Complete completion of the electronic form that appears on the Portal at all times, following the instructions indicated therein.
– Press the “Accept” button.
– Reception in the User’s email account of the “Username” and “Password”.
The Username and Password are personal and non-transferable. RENT A CAR LAS ROSAS S.L. may make, with adequate notice, changes to the username and/or password, in which case the modified passwords will lose their validity.
2.3 Once the User has registered, and to proceed with the purchase of Products, they must add the product they want to the Shopping Cart, according to the instructions on the screen, completing the order form provided for this purpose and sending it to RENT A CAR LAS ROSAS S.L., which implies the reading and acceptance of all these General Conditions, as well as, where appropriate, the existing Particular Conditions. The purchase will be understood to have been made at the address of RENT A CAR LAS ROSAS S.L., located at Avd.Malpais 51 Piedra Hincada 38687 Guia de Isora.
2.4 Once the purchase has been made and as soon as possible, always before thirty (30) days have elapsed from the execution of the purchase, the Customer Service Department of RENT A CAR LAS ROSAS S.L. will send the corresponding invoice to the purchasing User at the address indicated on the form. The order confirmation sent by RENT A CAR LAS ROSAS S.L. It will not be valid as an invoice, only as proof of purchase.
III. Form of payment, delivery and withdrawal of orders
3.1 The payment of the price of the purchased goods and the shipping costs, which will appear on the screen, can be made by credit card.
To proceed with the payment, the User must follow the instructions that appear on the screen, providing the following information:
– Card number.
– Date of Expiry.
As an electronic payment system, RENT A CAR LAS ROSAS S.L. is attached to the electronic commerce payment gateway of the BANK OR FINANCIAL INSTITUTION. All data provided for these purposes is encrypted under the SSL (Secure Socket Layers) protocol to guarantee maximum security.
3.2 RENT A CAR LAS ROSAS S.L. is obliged to deliver the goods purchased by the User, at the buyer’s address indicated for this purpose in the order form (products will not be delivered in post office boxes, or booths), in the shortest possible time and, in any case, , always before thirty (30) calendar days from the date of formulation of the order. The shipping costs of the purchased items will be paid by the Buyer.
3.3. The User-Buyer will have a period of seven (7
business days, according to the official calendar of your place of residence, to resolve the sale without incurring any penalty or expense, including the expenses corresponding to the return of the property. The period of seven days established in the previous paragraph will be computed from the receipt by the buyer of the purchased goods.
However, if the buyer had become aware of the right of withdrawal after the date of receipt of the purchased goods, the period of seven days will begin to count from the date on which he had become aware of his right to return, in charge, the goods purchased. In any case, it will be understood that the buyer has known the right of withdrawal, from the moment they enter the Portal, which requires the reading and acceptance of these General Conditions, and in any case from the moment the order is placed.
Returns of orders must be sent to the address of RENT A CAR LAS ROSAS S.L., calle Ortega y Gasset, 16, Madrid, 28006. Exercised by the buyer the right of resolution, RENT A CAR LAS ROSAS S.L. will return the amounts received by payment, without any withholding, immediately and never within a period of more than thirty days. Notwithstanding the foregoing, the right of resolution (withdrawal) is excluded in those cases in which, due to the nature of the content of the benefits, it is impossible to carry it out, without prejudice to the claim for damages suffered.
- Personal data protection policy
4.1 For the purposes of the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, RENT A CAR LAS ROSAS S.L. informs the User of the existence of an automated personal data file created with the data obtained on the Portal by and for RENT A CAR LAS ROSAS S.L., and under its responsibility, for the purposes of information and marketing of the products offered on the Portal, as well as carrying out promotional and advertising activities that may be of interest to you, to expand and improve our Products, adapting our offers to your preferences or needs and to allow personalized browsing.
4.2 The user expressly accepts the inclusion of the data collected while browsing the Portal, or provided by completing any form, as well as those derived from the commercial relationship and/or delivery of the purchased products, in the automated data file. of a personal nature referred to in the first section. During the data collection process, the User will be informed of the mandatory or non-compulsory nature of collecting such data for the delivery of the Products, except for placing orders in which case RENT A CAR LAS ROSAS S.L. informs the User from this moment that it will not be considered voluntary, so its inclusion will be necessary for the formalization of the purchase order, providing the data related to the identity, address and credit card number to make the payment, to be these data necessary for the formalization and conclusion of the sale.
4.3 The User may exercise, with respect to the data collected in the manner provided in the previous section, the rights recognized in Organic Law 15/1999, and in particular the rights of access, rectification or cancellation of data and opposition, if appropriate. , as well as the revocation of consent for the transfer of your data. The rights referred to in the previous paragraph may be exercised by the User, by means of a written and signed request addressed to the following address: RENT A CAR LAS ROSAS S.L., Customer Service Department, C.C.Vigilia Park Local 41 Puerto Santiago, or by means of sending an email to the address info@rentacarlasrosas.com
4.4 By accepting these conditions, the User expressly consents to the transfer or communication of the data included in the file referred to in section 4.1, to the companies of the RENT A CAR LAS ROSAS S.L. group, whether or not they are located in Spanish territory, and even in the last case to companies that may be subject to a non-protection regime that is not comparable to that provided by Spanish law, and with the purpose that these companies can process your personal data to send you offers and messages. Advertising.
4.5 RENT A CAR LAS ROSAS S.L. undertakes, in the use of the data included in the file, to respect their confidentiality and to use them in accordance with the purpose of the file, as well as to comply with their obligation to save them and to adopt all measures to avoid alteration, loss, unauthorized treatment or access, in accordance with the provisions of the Regulation on Security Measures for automated files containing personal data, approved by Royal Decree 994/1999, of July 11.
- Intellectual and industrial property. Hyperlink ban
5.1 All the contents displayed on the Portal and especially, designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings or any other signs susceptible to industrial and commercial use are subject to rights of intellectual and industrial property of RENT A CAR LAS ROSAS S.L. or third party holders of the same who have duly authorized their inclusion in the Portal.
5.2 In no case shall it be understood that any license is granted or any waiver, transmission, total or partial transfer of said rights is made, nor is any right conferred, and in particular, of alteration, exploitation, reproduction, distribution or public communication of said content without the prior express authorization of RENT A CAR LAS ROSAS S.L. or the corresponding holders.
5.3 No link to www.rentacarlasrosas.com may be established from any other website without the prior and express consent of RENT A CAR LAS ROSAS S.L.
SAW. Responsibility of RENT A CAR LAS ROSAS S.L.
6.1 RENT A CAR LAS ROSAS S.L. , will only be liable for the damages that the User may suffer as a result of the use of the Portal when said damages are attributable to a willful act of the same. The User acknowledges and accepts that the use of the Portal, as well as the acquisition of the products, is carried out at their entire risk and their entire responsibility.
6.2 RENT A CAR LAS ROSAS S.L. is not responsible for the damages that may arise from, with a merely enunciative and non-limiting character.
– Inferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in the devices and computer equipment of the Users, motivated by causes beyond RENT A CAR LAS ROSAS S.L., that prevent or delay placing orders or browsing the portal;
– Delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems;
– That may be caused by third parties through illegitimate interference beyond the control of the Portal and that are not attributable to RENT A CAR LAS ROSAS S.L.;
– Differences in the information, documentation and/or other content of the Portal that may exist between the electronic version and the printed version;
– The impossibility of providing the Service or allowing access for reasons not attributable to RENT A CAR LAS ROSAS S.L., due to the User, third parties, or cases of force majeure.
6.3 RENT A CAR LAS ROSAS S.L. does not control, in general, the use that Users make of the Service.
In particular RENT A CAR LAS ROSAS S.L. does not guarantee under any circumstances that Users use the Service in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so diligently and prudently.
VII. User obligations
7.1 In general, the User is obliged to comply with these General Conditions, as well as to comply with the special warnings or instructions for use contained therein or on the Portal and always act in accordance with the law, good customs and the requirements in good faith, using the diligence appropriate to the nature of the service you enjoy, refraining from using the Portal in any way that may prevent, damage or impair its normal operation, the assets or rights of RENT A CAR LAS ROSAS S.L. , its suppliers, the rest of the Users or in general any third party.
7.2 Specifically, and without implying any restriction to the obligation assumed by the User in general in accordance with the previous section, the User undertakes, in the use of the Portal, as well as in the acquisition of the Products to:
– In the case of registering, the User undertakes to truthfully provide the data provided and to keep it updated.
– Do not enter, store or disseminate in or from the Portal, any information or material that is defamatory, insulting, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or that in any way form violates form, public order, fundamental rights, public liberties, honor, privacy or the image of third parties and in general current regulations.
– Do not enter, store or disseminate through the Portal any computer program, data, virus, code, hardware or telecommunications equipment or any other instrument or electronic or physical device that is likely to cause damage to the Portal, in any of the Services, or in any of the equipment, systems or networks of RENT A CAR LAS ROSAS S.L., of any User, of the providers of RENT A CAR LAS ROSAS S.L. or in general of any third party, or that in any other way is capable of causing them any type of alteration or prevent their normal operation.
To properly safeguard your username and password, as identifiers and enablers for access to the purchase of products, committing not to cede their use or allow access to them by third parties, assuming responsibility for the damages and losses that may arise from their improper use. Likewise, the user undertakes to notify RENT A CAR LAS ROSAS S.L., as soon as possible, of its loss or theft, as well as any risk of access to the username and/or password by a third party.
– Not carry out advertising, promotional or commercial exploitation activities through the Portal, not using the contents and in particular the information obtained through the Portal to send advertising, send messages for direct sales purposes or for any other commercial purpose, or to collect or store personal data of third parties.
– Do not use false identities, nor supplant the identity of others in the use of the Portal or in the use or acquisition of any of the Products, including the use, where appropriate, of passwords or access codes of third parties or in any other way.
– Not to destroy, alter, disable or damage the data, information, programs or electronic documents of RENT A CAR LAS ROSAS S.L., its suppliers or third parties.
– Do not enter, store or disseminate through the Portal any content that infringes intellectual property rights, industrial rights or business secrets of third parties, nor in general any content of which they do not hold, in accordance with the law, the right to make it available to third parties. .
VII. Communications
For the purposes of these General Conditions, and for any communication that is necessary between RENT A CAR LAS ROSAS S.L. and the User, they must contact the Customer Service Department by email (sending a message to info@rentacarlasrosas.com) or by written communication addressed to the Customer Service Department of RENT A CAR LAS ROSAS S.L. C.C. Vigilia Park Local 41 Puerto Santiago.
The communications of RENT A CAR LAS ROSAS S.L. to the User will be carried out in accordance with the data provided by the User when registering on the Portal.
- Applicable legislation. Arbitration
9.1 This contract will be governed by Spanish legislation, which will be applicable in matters not provided in this contract in terms of interpretation, validity and execution.
9.2 In the event of any type of discrepancy or claim between the parties in relation to the fulfillment or content of these General Conditions, the parties will negotiate in good faith to try to resolve such discrepancy or claim within a maximum period of one (1) month counted from the date on which either of them formally notifies the other that the discrepancy has arisen or notifies the claim.
In the event that the discrepancy or claim is not resolved within the maximum period indicated, the parties, expressly waiving any jurisdiction that may correspond to them, submit the decision on the matter raised to the Arbitration Institution of the Spanish Association of Technological Arbitration (ARBITEC). ), which is entrusted with the administration of arbitration and the appointment of arbitrators in accordance with its Regulations and Statutes.
Likewise, the parties are obliged to accept and comply with the decision contained in the arbitration award that is issued. If the arbitration is not carried out by mutual agreement or is declared null, both parties submit to the Courts and Tribunals of the PROVINCE of SANTA CRUZ DE TENERIFE, expressly waiving their own jurisdiction, if this were another.